FAQ

A: Simply download the MavoLoan app from the Google Play Store. After reading and agreeing to our terms of use, follow the prompts to complete your registration process.

A: At the moment, MavoLoan is only available on Android smartphones. We do not offer a USSD service, but will notify users when such an option is introduced in the future.

A: Yes, you must provide the full names of three contact persons to complete the registration process.

A: Your privacy and data security are our top priority. We use advanced encryption and secure storage methods to ensure your information is protected from unauthorized access.

A: Once your registration is complete and your loan eligibility is determined, you can receive an instant loan based on your eligibility. This process is quick and efficient.

A: Changes to personal details such as ID numbers cannot be made directly through the app. However, you can contact our support team for assistance in updating any incorrect information.

A: If you forget your PIN, simply use the "Forgot PIN" option in the app to reset it. If you face any issues, reach out to our customer support for help.

A: Yes, you can permanently delete your account and all related data. To do so, visit our website at https://www.mavoloan.com and follow the instructions provided.

A: Your loan limit can increase based on how often you borrow and repay loans on time. Consistently timely repayments and frequent borrowing can help increase your credit limit.

A: There’s no fixed number of loans required, but regular borrowing and prompt repayment are essential for increasing your loan limit. Each individual case is considered based on your activity.

A: Occasionally, a high volume of loan applications may cause delays. However, if you have an active loan limit, your credit eligibility remains intact. You may need to try applying again later.

A: If your application is declined, it means we are currently unable to offer you a loan. We encourage you to try again after some time.

A: You can make repayments offline via M-PESA:
1.Go to "Lipa Na M-PESA."
2.Enter the Paybill number.
3.Use your phone number as the account number.
4.Enter the repayment amount and your M-PESA PIN.
5.You will receive confirmation from M-PESA.

A: You can view your repayment details on the "Bill" page within the MavoLoan app. If you're unable to access the app, contact customer support for assistance.

A: Delayed payments will result in penalties, and your loan limit may be reduced. Additionally, late repayments could impact future loan approvals and your credit history.

A: If your repayment status is not updated, please contact our Customer Support Team via WhatsApp or email. We will investigate and ensure your repayment is correctly recorded.